As a member of the HR team, you will be responsible for providing technical support for internal systems. This role requires strong communication skills, analytical thinking, a willingness to learn, and the ability to perform under pressure.
Key Responsibilities:
- Receive support requests, incident reports, and inquiries related to technical issues regarding services provided by the company (including Server, OCice 365, LeaseLine, VoIP, FTTH, Camera, and Wi-Fi) via email and phone.
- Operate the system for monitoring and alerting of incidents, proactively check, and notify customers of any issues.
- Analyze and categorize information to forward requests to relevant departments while monitoring the progress of their execution.
- Perform other IT-related tasks as required by management.
Candidate Requirements
- Bachelor’s degree in Information Technology or Telecommunications.
- Basic skills in service management, knowledge of networks, computers, and Microsoft Windows operating systems.
- Ability to analyze and identify changes and propose system improvements to serve work requirements.
- Prioritize experience in support and understanding of services such as Lark Platform, M365, Google Platform, Cloud Platform, and ChatGPT
- Good communication and problem-solving skills, hardworking, eager to learn, and able to handle work pressure.
Why You’ll Love Working Here
- Engaging and challenging work environment, focusing on the exciting domain of eCommerce.
- Hybrid working model with flexible hours.
- Employee Stock Ownership Program (ESOP): Enjoy the opportunity to be a company stakeholder through our ESOP, fostering a sense of shared success and ownership.
About Us
Droppii is on a mission to become the world’s leading e-commerce platform for consulting products – a pioneer in creating standards and values for consulting products.
Work Location:
39A Ta Hien, Thanh My Loi Ward, District 2
